Returns

Due to the nature of our products we do not accept returns. If your product is damaged when you receive it, please email us at returns@gratitudesoapery.com and write "Product Received Damaged" in the subject line. Please send a photo of the damaged product and a brief note describing your concern. After we have a chance to review your email we will drop you a line and let you know how to proceed: we may ask you to return the product to us (at your expense) or we may agree to ship you a replacement product, or we may deny your request. Requests for returns or replacements must be made within 30 days of purchase. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@gratitudesoapery.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, send us an email at returns@gratitudesoapery.com and send your item to: Gratitude Soapery, 236 W. 2nd St., Assaria KS 67416, United States.

Shipping

To return your product, you should mail your product to: Gratitude Soapery, 236 W. 2nd St., Assaria KS 67416, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.