Customer Service

Turnaround Time

We aim to have your order shipped within three to five business days, usually faster! We will always contact you if your order will be delayed for any reason.

Payment

Gratitude Soapery accepts payment via Amazon Payments, all major debit and credit cards, as well as PayPal. For Amazon Payments, all you have to do is click the “Pay with Amazon” button on the checkout page, log in to your account, and viola. For all major debit and credit cards, select the “Credit Card” option on the checkout screen. To use your PayPal account when ordering, simply select the “PayPal” option while on the checkout screen. Please note, when paying with your PayPal account, you will be redirected to PayPal’s website to complete your order. We will also accept a cashier’s check or phone-in credit card orders on a case by case scenario, please send us an email to arrange such payment.

Occasionally, Gratitude Soapery will offer sales, discounts, and promo codes. Please enter discount codes during checkout. If you’d like to opt-in to receive information about these sales, please visit us on Facebook!

Shipping

Gratitude Soapery ships via USPS, usually via Priority Mail. All orders over $50 qualify for free shipping.

Refunds and Exchanges

Due to the personal nature of soap, Gratitude Soapery cannot fulfill refunds or accept returns. However, please get in touch if you are not satisfied for any reason!